Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at www.curemantra.co.za Following are the terms and conditions that constitute our Shipping Policy.
  • Standard Delivery (2-4 Business Days) - R65

  • Express Delivery (1-2 Business Days) - R120

  • FREE delivery for all orders over R400

If your order is placed on a Saturday or Sunday, your order will be shipped on Monday.

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.All our orders are delivered through our standard deliver process domestically by land and not through AIR, because the product is liquid in nature, government guidelines to be followed of item restriction.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Bulk orders can also be made through directly contacting the team of Cure Mantra.

Shipment confirmation & Order trackingYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

DAMAGES

www.curemantra.co.za shall not be liable or entitled to be held responsible in case of lost or any damage to the product is caused during the course of shipment by the culpability and accountability of the delivery/courier services internationally or domestic delivery. Please contact the shipment carrier to file a claim or you can contact our team Cure Mantra also for any assistance required. Howsoever Cure Mantra shall provide a replacement of bottle in case of internal broken bottle received or internal damaged/leaked item. The customer shall contact our team and provide a screen shot as soon as found the bottle is received by the delivery services.

Please save all packaging materials and damaged goods before filing a claim before our dispute redressal team. In case of opening a dispute or claim, the customers/buyers shall be bound to open an dispute/claim with Cure Mantra only at first motion only and the decision for the same shall be made within 7 days after the claim is opened by the customer before Cure Mantra.

Return & Exchange Policy

Need to return something to us?

We’re open online & delivering straight to your door

In short

At Cure Mantra Luxury Ayurveda SA , we believe you have the right to choose between a refund, or exchange if our goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to do. Please retain your receipt for proof of purchase and contact the store which you purchased the products from.


Should you need to return your order to us, it must reach us within 21 days. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 7 days. If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods (if the goods have already been dispatched).

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs. Nothing in these Terms and Conditions affects your statutory rights as a consumer. If you should have any queries regarding returns please email hello@curemantra.co.za

Damaged Goods

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Please note: in some cases you may be able to return an item purchased through this website. To find out if this is possible, please email hello@curemantra.co.za

RETURN POLICY

Once Cure Mantra Luxury Ayurveda SA Products  is purchased and received at destination we DO NOT HAVE ANY RETURN/REFUND POLICY on our product. Unless damaged or broken piece received, you may contact us directly.

If the product is found NOT to be defective your refund will be declined.


Note: the cost of sending the product back to us will be for your own account. (Defective or non Defective) 
 
Note: Once Cure Mantra Luxury Ayurveda SA has received your returned product and it has been inspected and cleared by us, you will receive your refund no later than 14 (fourteen) days after your return has been received.
 
IMPORTANT: We cannot take back for refund any of the following products, unless they are faulty or not as described: All Products.